A deposit goes on if you play with your winnings, otherwise it obviously runs out. Then when my deposit was finished, I could play with the bonus balance and the winnings I had in the bonus balance. You should be credited to your player account instantly (or a few minutes at most) for all the methods mentioned. At Classic online casino, you’ll discover the same process of registration.

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Realistically, December 2024 and Jan 2025 should only be required but as i have mentioned, they are just trying to delay or it looks more like they do not want to pay out the refund. They winspirit casino are now stating that i provide all the statements in 1 document which is not possible since my bank as well as mosly every other bank, provide statements montly. To provide 1 statement from Dec 2024 to March 2024 is impossible.

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Customers can enjoy a $1200 welcome bonus, and it is spread across the first four deposits. The welcome bonus is a match bonus of up to $300 per stage with a 70x wagering requirement. In my head, at the time, there was no point in leaving all that money in my account to taunt me after being told no so many times. It upset me to see it sit there when I easily should have been given it fair and square.

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In such situations, the casino is obligated to refund the total deposit amount from your second account—no less and no more. It is important to note that the casino cannot send you more than your deposits, even in the event of winnings. So my winnings of $16,746.07 hasn’t just disappeared which i have proof of having but also my deposits from my own account havnt been refunded as well which is $4650.

I told you exactly why, they were missed since the casino made an error and processed the transactions the day after they actually should have. What i have shown as evident is that the casino hasn’t processed the refunds. This is proved by my statements that ranged 4 months where there isn’t any proof that the transactions were processed but the proof for all the other transactions were there. You previously mentioned that your bank confirmed these transactions were never processed. However, you haven’t provided any supporting documentation to verify that claim or to show that you’ve formally raised the issue with your bank. Instead, you stated that such issues “don’t happen in Australia” and chose to leave it at that.